Customer Service
Thank you for your interest in supporting MarineParents.com through The EGA Shop. All online store sales are used to support the mission of MarineParents.com and our outreach programs.
We're proud of our customer service and proud to be serving you! We are staffed by employees and volunteers who work at the MarineParents.com, Inc. corporate office in Columbia, Missouri. Our staff and volunteers take the orders, answer phone calls and fill all orders personally.
Shipping Date
Orders are generally shipped within 2-4 business days after you placed your order. Orders placed Friday through Sunday are shipped by Tuesday. Orders with custom printed shirts or other production items take 5-7 business days in production prior to being processed for shipping.
Order Status
After placing your order, you may login to your shopping cart to view the status of your order. When we ship your order, you'll receive an email from us with the tracking number.
Shipping Methods and Transit Times
All orders are shipped through US Postal Service or FedEx. The shipping carrier for your order is selected by our packing team based on the best rate and category of shipping you selected. Standard delivery is 5-10 days in transit after leaving our facility. To expedite your order, you may choose to upgrade to 2-3 day transit for additional charge as well as next day service. For custom items there is 5-7 day production time unless you select rush production in the item options. For more on shipping and handling rates, click here.
Engraving and Custom Orders
Engraved coins are shipped on Friday for orders received by Tuesday. Sterling Silver rings take 2-3 weeks for production and shipping.
Custom Products
Customized items will take 5-7 business days for shipping and are noted in the description. Custom items cannot be returned for exchange or refund.
Backorders
All items in our store are in stock, unless otherwise noted, and your order should not be back ordered. In the rare case of a backorder item, we will notify you via email.
Hours of Operation
Our normal business hours are 9 AM to 4 PM Central Standard Time except weekends and holidays.
Order Acknowledgements
Acknowledgment of your order is made via e-mail. Order acknowledgements are sent immediately upon receipt of your order. Please check your spam filter or junk mail folder if you do not receive the email confirmation. We will send a second email with the tracking number when your order ships.
Warranties
All products are supplied with the manufacturer's standard warranty. No other warranties are express or implied. MarineParents.com, Inc. cannot be held liable for the performance of any manufacturer, product, or carrier.
Cancellations
Your order is put into production as soon as we receive it. Cancellations for custom items must be received within 2 hours of placing your order. Once your custom items are in production and/or your order ships, it is subject to the Return Policy.
If you refuse your shipment, you will be credited for the return of any products, and you will be billed for any shipping and handling charges and restocking fees. You will not be credited for any custom items.
Ordering
For your convenience, use our secure shopping cart to submit and pay for your order. If you prefer not to order online, you may call the corporate office to place the order. See our contact page for phone numbers and email addresses.
Return Policy
Products may be returned for a refund or store credit within 30 days of the order being shipped. No product may be returned without first obtaining a Return Authorization number (RA#). Products returned without an RA# will be refused.
Click here to learn how to obtain an RA# and to learn more about our return policy.
Legal Statement
By placing your order, you agree to all the policies, terms, and conditions published on this page.
